Frequently Asked Questions

The minimum deposit on aaajiji is ₱100 for most payment methods, making it accessible for players across all budget levels. Some payment channels may have their own minimum transaction limits — for example, certain bank transfers may require a higher minimum. Check the deposit page for the specific limits per payment method.

Most deposits are credited instantly or within a few minutes:

• GCash / Maya: Instant (usually under 2 minutes)
• Debit Card: Instant to 5 minutes
• Bank Transfer (InstaPay / PESONet): InstaPay is near-instant; PESONet may take up to one banking day

If your deposit hasn't appeared after 30 minutes, contact our support team with your transaction reference number and we'll investigate right away.

aaajiji does not charge any fees on deposits from our side. However, your bank or e-wallet provider may apply their own transaction fees depending on the transfer type. We recommend checking with your payment provider before initiating a transfer. GCash and Maya deposits to aaajiji are generally fee-free for the player.

Deposits can be declined for several reasons:

• Insufficient funds in your e-wallet or bank account
• Your KYC verification has not been completed yet
• You have reached your daily or weekly deposit limit set in your Responsible Gaming settings
• Your bank or e-wallet has flagged the transaction — contact them directly to authorize gaming-related transfers
• Temporary technical issues on the payment provider's end

If the issue persists, contact our 24/7 live chat support with your transaction details and we'll help resolve it quickly.

Processing times vary by method:

• GCash / Maya: Within 1–4 hours on business days
• Bank Transfer (InstaPay): Same day, usually within a few hours
• Bank Transfer (PESONet): 1–2 banking days

Withdrawal requests submitted on weekends or Philippine public holidays may be processed on the next business day. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount on aaajiji is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification steps for security purposes. If you have active bonus funds with wagering requirements, those must be met before the bonus-derived winnings can be withdrawn.

Common reasons for a delayed withdrawal include:

• KYC verification is incomplete or documents are under review
• Active bonus funds with unmet wagering requirements
• The withdrawal was submitted outside business hours
• Additional security verification required for large amounts
• Incorrect bank account or e-wallet details provided

If your withdrawal has been pending for more than 24 hours without explanation, please contact our support team with your withdrawal reference number.

Yes. aaajiji is fully optimized for mobile browsers on both Android and iOS devices. Simply open aaajiji.net in your mobile browser — Chrome, Safari, or Firefox — and you'll get a smooth, responsive gaming experience without needing to download a separate app. All games, account management features, deposits, and withdrawals are available on mobile.

aaajiji serves players across the Philippines — from Metro Manila, Cebu, Davao, Quezon City, and Makati to Iloilo, Cagayan de Oro, Zamboanga, and beyond. As long as you have a stable internet connection and meet the 21+ age requirement, you can access aaajiji from anywhere in the country. Some games may have regional availability restrictions based on licensing — these will be indicated in the game lobby.

If a game freezes or disconnects during play, refresh your browser and log back in. Most games have a session recovery feature — if you were mid-round when the disconnection occurred, the game will resume from where it left off or the round will be settled automatically based on the game's rules. If you believe a bet was lost unfairly due to a technical error, contact our support team with the game name, date, time, and approximate bet amount and we'll investigate.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before any winnings derived from it can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus-derived winnings become withdrawable. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms before claiming.

Yes. If you prefer to play without bonus funds and their associated wagering requirements, you can opt out of bonuses in your account settings under Preferences → Bonus Settings. Some players prefer this for simpler, unrestricted withdrawals. You can re-enable bonus eligibility at any time. Note that once a bonus has been credited to your account and you've started playing with it, it generally cannot be removed — so decide before you claim.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period (1 month, 3 months, 6 months, 1 year, or permanent) and confirm. Your account will be locked immediately and cannot be reopened during the exclusion period. If you need help activating self-exclusion, our 24/7 live chat team can process it on your behalf — no questions asked, immediate effect.

Any real-money balance remaining in your aaajiji account at the time of self-exclusion will be returned to you via your registered withdrawal method. Bonus funds and any winnings derived solely from bonus play may be forfeited in accordance with our Terms & Conditions. The withdrawal of your real-money balance will be processed within the standard timeframe even while your account is excluded.

We strongly recommend enabling 2FA for added account security. Go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use an authenticator app or receive OTP codes via SMS to your registered mobile number. Once enabled, you'll need to enter a one-time code every time you log in from a new device or browser.

Act immediately: change your password right away using the Forgot Password function, then contact our 24/7 live chat support to report the suspected breach. Our security team will review your account activity, temporarily lock the account if necessary, and help you secure it. Never share your aaajiji login credentials with anyone — aaajiji staff will never ask for your password.